What is CRM?
Customer Relationship Management (CRM) is a term that originally defined software designed to improve customer service. However, today it relates to an entire business strategy. CRM software can act as a single repository to bring your sales, marketing, and customer support activities together, and streamline your process, policy, and people in one platform.
Large enterprise companies have long recognized the value of a comprehensive CRM system. However, CRM systems can be customized to meet the needs of any business type and size. Start-ups, large enterprises, and verticals like restaurants, travel, legal, media, insurance, real-estate, healthcare, freelancers, and non-profits all use customer relationship management software for coordinating their sales, marketing, and customer support efforts.
Our CRM consultants can provide your business with a clear roadmap that includes capturing, qualifying, following-up and converting your leads from multiple channels. We also provide strategies and processes for repeat customer engagement and retention.
Contact us to learn more about how we can build a custom solution for your business.